Overview
All calls on Beam run through Beam's built-in video platform. If something goes wrong technically during a session, the answer is to troubleshoot and — if needed — contact Beam support. Not to switch to another tool.
In the moment
Give it a few minutes If the client drops or has audio/video issues, wait a few minutes before assuming the session is over. Most minor issues resolve quickly.
Try basic fixes first Ask the client to refresh their browser, check their internet connection, or rejoin the call. Most issues are solved in under two minutes.
Document what happened If the session is significantly disrupted, note what happened and when. This helps if you need to contact Beam support afterwards.
If the session can't be completed
Contact Beam support. Beam will review the situation and determine the right outcome — whether that's a reschedule, a partial payout, or another resolution depending on the circumstances.
Before your next call
The best way to avoid technical issues is to test your setup in advance. Check your camera, microphone, and internet connection before every scheduled session. A quick test beforehand catches most problems before they affect a client.
Common questions
What if the client can't connect at all? → Wait 10-15 minutes, attempt basic troubleshooting, and contact Beam support if the session can't start.
Can we switch to Zoom or Google Meet if there are issues? → No. All calls run on Beam's built-in video platform. If Beam isn't working, contact Beam support.
Do I still get paid if technical issues cut the session short? → Contact Beam support. These situations are handled case by case depending on how much of the session was completed.
What if the technical issue is on my side? → Be transparent with the client and contact Beam support. Beam will work out a fair resolution.
Are calls recorded automatically? → No. Recording is off by default. You or the client can choose to record, but only if one of you actively decides to do so.
Can I test my setup before a call? → Yes. Always test your camera, microphone, and internet connection before a scheduled session.
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