Overview
Video calls are technology-dependent and things occasionally go wrong — poor connection, audio problems, platform glitches. Beam's built-in video tool is reliable, but no platform is immune. Here's how to handle it professionally and what to do if a session gets derailed.
In the moment
Give it a few minutes If the client drops or has audio/video issues, wait a few minutes before assuming the session is over. Most minor technical issues resolve quickly.
Try a basic fix first Ask the client to refresh their browser, check their internet connection, or rejoin the call. Most issues are solved in under two minutes.
Switch tools if needed If the Beam call is genuinely not working, you and the client can agree to switch to an external tool — Zoom, Google Meet, or Microsoft Teams — to complete the session. The booking and payment stay on Beam regardless of which tool you use for the actual conversation.
Document what happened If the session is significantly disrupted, make a note of what happened and when. This helps if you need to contact Beam support afterwards.
If the session can't be completed
If technical issues prevent the session from happening at all, contact Beam support. Beam will review the situation and determine the right outcome — whether that's a reschedule, a partial payout, or another resolution depending on the circumstances.
Common questions
What if the client can't connect at all? → Wait 10-15 minutes, attempt basic troubleshooting, and contact Beam support if the session can't start.
Can we switch to Zoom or Google Meet if Beam's video isn't working? → Yes. You and the client can agree to use an external tool to complete the session. The booking and payment remain on Beam.
Do I still get paid if technical issues cut the session short? → Contact Beam support. These situations are handled case by case depending on how much of the session was completed.
What if the technical issue is on my side? → Be transparent with the client and contact Beam support. Taking responsibility goes a long way — and Beam will work out a fair resolution.
Are calls recorded automatically? → No. Recording is not on by default. You or the client can choose to record the call, but it only happens if one of you actively decides to do so.
Can I test my setup before a call? → Yes. Test your camera, microphone, and internet connection before any scheduled session. A quick test call with a colleague is the best way to catch issues in advance.
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Competitor mapping Zoom technical issues, Google Meet troubleshooting, expert platform video call, Calendly call issues, Clarity.fm technical support, consultant video call problems, online session technical issues, expert booking platform call quality
